Stephen Burkett

Stephen Burkett

1710 Columbia Dr

Conway, AR 72034

501-514-2701

Career Profile

Systems Engineer with about 25 years’ experience. Advanced training in computer networking environments and Microsoft Windows operating systems. Extensive hands-on experience testing and configuring computer applications. Expert in troubleshooting computer hardware and software issues.

Experience

Chambers Bank; 901 Main Street, Danville Arkansas 72833 (800-603-1226), February 2021-Present

Network Engineer

· Responsible for managing VMware environment

· Active Directory management, DNS, DHCP, Group Policy Management

· Implemented ManageEngine OpManager for network monitoring and Desktop Central UEM for desktop and patch management

· Complete projects and task regularly to assist users ability to access resources

· Continually work to update software and devices to resolve the latest vulnerabilities using resources such as Artic Wolf and ManageEngine

Centennial Bank; 719 Harkrider, Conway, AR 72032 (888-372-9788), October 2008-February 2021

Systems Engineer

Responsible for installing and maintaining Microsoft Windows Servers, 2008-2019
Deploy Microsoft monthly updates to servers using WSUS
Deploy Microsoft monthly updates to workstations using System Center Configuration Manager
Deploy third party applications using SCCM and Group Policy
Work regularly with VMware, Citrix Director, Studio, Delivery Controller, Provisioning, Storefront, and VDI.
Also, SolarWinds Orion network monitoring software, SQL Server Management Studio, SharePoint, Active Directory management, NTFS folder security, and much more
Experience with EMC Avamar, PureStorage, and NetApp
Install and test new applications when needed
Write procedures and documentation for in house support staff and end users when needed

IBERIABANK/formally Pulaski Bank and Trust; 5800 R Street, Little Rock, AR 72207 (800-682-3231), July 2007-October 2008

Network Administrator

Primary job duty is to monitor the banks network and servers and make repairs or adjustments as necessary to keep all branches functioning optimally
Troubleshoot all areas of the network using Active Directory, MOM, SMS, What’s Up Gold, WSUS, and Hyena
Experience with Cisco IOS and configuring routers and switches
Install new Microsoft Windows XP workstations and Windows 2003 servers when needed
Update drivers, firmware, and BIOS of Windows 2003 servers when needed
Troubleshoot basic computer hardware and software issues and call venders when necessary
Experience with SAN (Storage Area Network) on an EMC Clariion CX3-40 using Navisphere Management suite software including SnapView, MirrorView, Navisphere Analyzer, and PowerPath
Help users in their day to day banking environment
Other duties include using VMware Virtual Infrastructure Client 2.0, Group Policy Management, SharePoint, Cisco Network Assistant, Active Directory Sites and Services, DHCP, DNS, Cisco VPN Client, Jack Henry banking software, Dameware, Remote Desktop Connection, and more

Centennial Bank; 719 Harkrider, Conway, AR 72032 (888-372-9788), August 2006-July 2007

Network Engineer

Responsible for installing and monitoring Microsoft Windows 2003 Active Directory servers for all banks owned by Home BancShares Inc. Banks included First State Bank, Twin City Bank, Community Bank of Cabot, Bank of Mountain View, and the recently acquired Marine Bank
Maintained the McAfee ePolicy Orchestrator system protection software (anti-virus and anti-spyware)
Helped in the daily maintenance and operation of each banks Citrix servers and Neoware thin clients
Duties also include the operation of Symantec’s Veritas Backup Exec 10d software, Websense Enterprise Manager, Solarwinds Orion Network monitoring software, Cisco Call Manager, Kirchman Bankway banking software, and much more

IBERIABANK/formally Pulaski Bank and Trust; 5800 R Street, Little Rock, AR 72207 (800-682-3231), July 2003-August 2006

IT Specialist

Assisted in all areas of Networking within Pulaski Banks Local Area Network (LAN) including troubleshooting network connectivity problems, user permissions, group membership, domain access, and group policy
Experience with SAN (Storage Area Network) on an EMC Clariion CX500 using Navisphere Management suite software including SnapView, MirrorView, Navisphere Analyzer, and PowerPath
Installed Remote Installation Services (RIS) to automate Windows XP and Widows 2000 installations which greatly reduced the time involved in new computer deployment
Setup Windows Media Services Series 9 so employees located remotely could watch live streaming video of Pulaski Banks weekly employee meetings
Installed and configured WSUS (Windows Server Update Services) for keeping Windows computers updated with current Security and Critical patches

· Extensive knowledge of Microsoft Office Applications, and ITI banking software

Virco Manufacturing Corporation; Highway 65 South, Conway, AR 72032 (501-329-2901), Nov. 1997-July 2003

IT Specialist

Responsible for maintenance and updating of approximately 300 computers
Windows printer management
Installed Windows 95, 98, and 2000 workstations; as well as, Windows NT 4.0 and 2000 servers
Gained experience configuring Virco’s wireless Network using Proxim Access Points and Proxim Network adapters
Also worked with Virco’s outside sales force of approximately 80 VPN users
Trained in Office 97 and Office 2000; as well as, SAP, NetSpective (Internet tracking software), and PCAnywhere

Education

Pulaski Technical College; North Little Rock, AR: 2004-2005

Cisco Systems Networking Academy; Cisco Certified Network Associate (CCNA) Curriculum

CCNA 1: Networking Basics

CCNA 2: Routers and Routing Basics

CCNA 3: Switching Basics and Intermediate Routing

CCNA 4: WAN Technologies

4.00 GPA

University of Central Arkansas; Conway, AR: 1995-1997

31 hours completed toward a B.S. in Computer Science

Harding University; Searcy, AR: 1990-1992

B.A. in Mass Communications, Radio and Television

Cum Laude

Capital City JR College of Business; Little Rock, AR: 1987-1989

A.A.S. in Radio and Television

Honor Roll

Professional Development

Cisco Certified Network Associate (CCNA); 2005

Microsoft Certified Professional (MCP); 2002

I've completed dozens of specialized training classes focusing on Microsoft Servers, SCCM installation and administration, and Citrix XenApp and XenDesktop